How to Collect & Mail Your Horse's Hair

Thank You for Choosing a Mail-In Horsehair Keepsake

We are honoured to work with hair from your own beloved horse. To ensure the best possible result, please follow these simple steps before sending your hair to our studio.

Step 1 — How Much Hair to Send

  • Send a bundle approximately the thickness of a pencil — this gives us enough to work with and allows for the sorting and cleaning process.
  • More is always better! Any unused hair will be returned with your finished piece.
  • Hair should be at least 15 cm (6 inches) long for best results.

Step 2 — Collecting the Hair

Where to collect hair from the tail - trim from underside close to the tailbone
  • Hair can be collected from the tail or mane — both work beautifully.
  • For tail hair: trim from the underside of the tail, close to the tailbone as shown in the image above.
  • Use clean scissors or shears to cut the hair as close to the base as possible.
  • Try to keep the strands aligned in the same direction — this makes sorting much easier and results in a cleaner braid.
  • Avoid pulling or yanking — a clean cut gives the best strand length.

Step 3 — Preparing the Hair for Shipping

  • Do not wash the hair before sending — we handle all cleaning in our studio using our own process.
  • Tie the bundle loosely with a small elastic or piece of string at one end to keep strands together.
  • Place the bundle in a small zip-lock bag or envelope to keep it clean and dry during transit.
  • Include a note inside with your order number and your horse's name (optional but always appreciated 🐴).

Step 4 — Mailing Your Hair

Send your hair bundle to the address provided in your order confirmation email. We recommend using a tracked mail service for peace of mind.

  • Standard letter mail works fine — no need for a large parcel.
  • Once we receive your hair, crafting begins within 2 business days.
  • You will receive an email notification when your order ships.

Questions?

If you have any questions about the process, please don't hesitate to reach out via our Contact page. We love hearing about your horses and are happy to help!