Refund policy

Refund & Return Policy

Because our products are custom-made and personalized to each customer, we are generally unable to accept returns or offer refunds once an order has been crafted.

We do accept returns or offer replacements in the following situations:

• Damaged in shipping — If your item arrives damaged, please contact us within 7 days of delivery with photos of the damage and packaging. We will arrange a replacement or refund.
• Crafting error — If we made a mistake on your order (wrong name, design, or specifications), please reach out and we will make it right at no additional cost to you.
• Defective item — If your item is defective in materials or workmanship, we will replace or refund it.

To initiate a claim, please contact us at [your email] with your order number and photos where applicable. We will respond within [X] business days.

We appreciate your understanding that as a maker of custom goods, each piece is created uniquely for you