Custom Order Information

How Custom Orders Work

Every piece from Sophrosyne Gifts & Memorabilia is handcrafted to order, just for you. Here's what to expect when you place a custom order.

Turnaround Time

Most items are completed and ready to ship within 1 week of receiving your order and all required details. More complex or highly personalized pieces may take slightly longer — we'll always communicate with you if that's the case.

Step 1 — Fill In Your Custom Details at Checkout

When placing your order, use the Order Notes / Custom Details field at checkout to provide the following:

• Pyrography pieces (Wall Clocks, Wood Plaques, Signs, Coasters): Names, dates, quotes, or design preferences you'd like incorporated.
• Memorial pieces (Custom Pet Memorial Frame): Your pet's name and any special details.
• Horse Hair jewelry (Rings, Bracelets): Please contact us before ordering to arrange safe delivery of the hair sample. See our Horse Hair Mail-In Instructions.
• Leather pieces (Celtic Knot Bracelet): Size preferences and any personalization requests.

Step 2 — Email Your Reference Photos

If your order requires a reference photo (e.g. Custom Pet Memorial Frame), please email it to [your email address] after placing your order. Include your order number in the subject line so we can match it up right away.

We'll confirm receipt and let you know if we need anything else before we begin.

Revisions & Approval

For complex pieces, we'll send you a design preview before we begin burning or crafting. Your satisfaction is our priority.

Questions?

Reach out anytime — we're happy to chat through your vision before you order.